Privacy Policy

1. Who we are

This website (kbggroup.co.in) and its services are operated by KBG Infra Solutions Pvt Ltd ("KBG Group", "we", "us", or "our"), a manufacturer of precision-engineered aluminium systems for infrastructure — ventilation louvers, acoustic barriers, architectural facades, dampers, and custom profiles — headquartered in Bengaluru, Karnataka, India.

For any privacy-related question, you can reach us at info@kbggroup.co.in.

2. Scope of this policy

This policy applies to personal information we collect when you:

• Visit or browse our website;
• Submit an enquiry, quotation request, or contact form;
• Message us on WhatsApp, email, or phone;
• Interact with our advertisements or lead forms; or
• Otherwise communicate with our sales and support teams.

It does not apply to third-party websites or services we link to, which have their own privacy practices.

3. Information we collect

We collect only the information needed to respond to you and to run our business. This may include:

Information you provide

• Contact details — your name, company, phone number, email address, and city/location.
• Enquiry details — the products, quantities, specifications, or services you ask about, and any message content you send us.
• Messages — the content of WhatsApp, email, or form messages you send, including any attachments (e.g. drawings or photos) you choose to share.

Information collected automatically

• Usage & device data — pages viewed, referring links, browser type, approximate location, and similar analytics data, collected via cookies and standard web logs.

We do not intentionally collect sensitive personal data, and we ask that you do not send us such information through our forms or chat.

4. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide quotations, technical specifications, and support;
• Process, fulfil, and follow up on orders and projects;
• Communicate with you about your requests across WhatsApp, email, or phone;
• Maintain our customer records and manage our sales pipeline;
• Improve our website, products, and services; and
• Comply with legal, tax, and regulatory obligations.

We do not sell your personal information, and we do not use your WhatsApp contact details for unrelated marketing.

5. WhatsApp Business messaging

We use the WhatsApp Business Platform (provided by Meta) to communicate with customers who contact us. When you message us on WhatsApp:

• We receive your WhatsApp phone number, your profile name, and the content of the messages (including any media) you send us.
• This information is used solely to respond to and manage your enquiry and related follow-ups.
• Messages are stored securely in our internal customer system so our team can assist you and keep a record of the conversation.
• Your interactions on WhatsApp are also subject to WhatsApp's / Meta's own Privacy Policy.

6. Legal basis & consent

We process your personal information on the basis of your consent (which you give when you contact us or submit an enquiry), to take steps at your request before entering into a contract, to perform a contract with you, and to meet our legal obligations. Where required by India's Digital Personal Data Protection Act, 2023 (DPDP Act), we obtain your consent before processing and honour requests to withdraw it.

7. How we share information

We share personal information only where necessary, and only with:

• Service providers who help us operate — for example, hosting, communications (including Meta's WhatsApp Business Platform), and analytics providers — bound by confidentiality obligations;
• Professional advisers such as auditors and legal counsel, where required; and
• Authorities, where disclosure is required by law or to protect our legal rights.

We never sell or rent your personal data to third parties.

8. Cookies & analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages so we can improve them. You can control or disable cookies through your browser settings; some parts of the site may not function fully without them.

9. Data retention

We keep personal information only for as long as needed to fulfil the purposes described in this policy — to serve your enquiry, complete a project, and meet our legal, accounting, and tax obligations. When it is no longer required, we securely delete or anonymise it.

10. Data security

We apply appropriate technical and organisational measures — including access controls, encryption in transit, and restricted internal access — to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

11. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your information, including your WhatsApp chat history with us;
• Withdraw consent or opt out of further communications; and
• Raise a grievance about how we handle your data.

To exercise any of these rights, email us at info@kbggroup.co.in and we will respond within a reasonable time.

12. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

14. Contact us

If you have any questions, requests, or grievances regarding this Privacy Policy or your personal data, please contact: